M.01
Time to invoice
Before
Weeks per matter
After
Target: days
Measured as elapsed time from stage close to approved invoice.
Pilot Plan · v1.0Non-public · Leave-behind
The 30–60 day pilot.
One team. One workflow. One evidence-based answer to the question “is this real?”
This document is the structured evaluation offered to insurance defence firms after a first strategic meeting. It is designed to produce a defensible, before-and-after read on operational drag — inside a single team, across a single matter type, within one quarter.
What the pilot is
A controlled proof, not a prolonged evaluation.
Every pilot is structured the same way. The scope is deliberately small. The measurement is deliberately precise. The duration is deliberately short.
What it is
- A structured evaluation on a defined scope.
- Real matters, real fee-earners, real outputs.
- Parallel-run against the existing system — zero risk to the caseload.
- A named implementation lead from GAAS LAW for the full duration.
- A clear before-and-after view of operational drag in one team.
- A documented go / no-go at the end, with evidence attached.
What it is not
- A free-tier trial. Pilots are commercially scoped.
- A firm-wide rollout. Exactly one team, exactly one matter type.
- A data migration exercise. Legacy matters remain on the existing system.
- A disruption to billing or insurer reporting during the pilot window.
- A soft evaluation. Success is measured against agreed metrics.
- An open-ended engagement. Fixed start. Fixed end. Fixed scope.
Who the pilot is for
Firms operating at volume, with a named decision owner, and a clear team to pilot on.
Profile
Insurance defence firm running EL, PL, NIHL, motor, or professional negligence at scale.
Team
One pilot team — typically a partner plus 4–8 fee-earners — dedicated for the pilot window.
Sponsor
A named partner or managing partner empowered to sign off the go / no-go decision.
Scope
The scope is deliberately narrow.
Narrow scope is the point. A pilot that tries to prove everything proves nothing.
S.01 · One matter type
NIHL, EL, PL, motor, or professional negligence. Selected with the firm at scoping.
S.02 · One team
4 – 8 fee-earners + supervisor + partner sponsor. No firm-wide rollout in pilot.
S.03 · A defined cohort
Between 20 and 60 active matters, chosen jointly.
S.04 · Parallel run
GAAS LAW runs alongside the existing case management and billing stack throughout.
S.05 · Reporting
Weekly pilot review. Full pilot readout at end of window.
Success Metrics
Before and after. Four numbers. No debate.
M.02
Rework rate
Before
Unmeasured — embedded in WIP
After
Target: visible, quantified
Rework defined and counted per matter type.
M.03
Visibility
Before
Monthly MI pack
After
Target: live portfolio signal
Measured by insurer or partner ability to answer a matter-status question in < 60s.
M.04
Consistency
Before
Variable between fee-earners
After
Target: tight band around median
Readiness score variance across comparable matters.
Timeline
Six weeks in practice. Ten at most.
Week 0
Scoping
Pilot kickoff. Confirm team, matter type, cohort, decision owner, weekly review cadence.
Week 1 – 2
Configuration
Matter templates, workflow alignment, roles, permissions, readiness thresholds.
Week 2 – 4
Live pilot
Pilot team begins live use. Parallel-run with existing system. Weekly review against baseline.
Week 4 – 8
Measurement
Pilot matures. Readiness scores stabilise. Before-and-after comparison finalised.
Close
Readout
Pilot readout: four metrics, audit trail, recommendation on firm-wide rollout.
Guarantees
What we guarantee during the pilot.
Every pilot operates against a written risk register. These are the non-negotiables pre-agreed with the firm’s IT, risk, and compliance teams before live use begins.
- G.01No disruption to live billing during the pilot window.
- G.02No disruption to insurer or panel reporting during the pilot window.
- G.03Parallel-run architecture — existing case management remains the system of record.
- G.04Full audit trail from day one. Exportable at any time.
- G.05Reversible at every phase. Pause, slow, or stop is always available.
- G.06All Trust Layer guarantees apply on day one — Privacy, AI Use Policy, Confidentiality, Responsible AI.
Commercial
Priced per pilot. Scoped, not listed.
Pilots are commercially scoped during a 30-minute strategic review with the pilot sponsor. Pricing reflects the team size, the matter cohort, and the duration agreed.
On application. No list price. No negotiated theatre.