Every question procurement asks, answered in one page.

UK / EU regions. Primary in UK South. Backup in EU West. Never outside the UK / EU perimeter without a signed data-transfer agreement.

Reference · Privacy §04

The Customer owns all Matter Data, User Data, and any derivatives of either. GAAS LAW holds only a limited processing licence while the contract is in effect.

Reference · Terms §07

Yes, within a tenant boundary, and only to produce structured suggestions. AI cannot send external communications, finalise invoices, move matter state, or access any data outside its own tenancy.

Reference · AI Use Policy §02

Yes. Every read, write, and state change is logged with actor, before/after, and timestamp. Logs are append-only, customer-exportable, and retained for the full tenancy plus seven years.

Reference · Confidentiality §03

Always. Any user can override, reject, or edit any AI suggestion at any time. Overrides are logged with a reason. The Platform does not reward AI concurrence.

Reference · AI Use Policy §06

The Platform is built to align with SRA professional rules, UK GDPR, ICO guidance on AI, and common panel-insurer data requirements. Independent audit reports are available under NDA.

Reference · Responsible AI §03

Customer retains read-access for an agreed wind-down window. Matter Data is exported in a structured format. Primary data is irreversibly destroyed within 30 days; backups within 90 days.

Reference · Privacy §07 · Terms §08

TLS 1.3 in transit, AES-256 at rest, per-tenant KMS, SSO (SAML / OIDC), RBAC, annual independent penetration testing, SOC 2 Type II and ISO 27001 underlying cloud providers.

Reference · Confidentiality §02

No. Matter Data is never sold, shared with advertisers, shared with data brokers, or used to train third-party foundation models. A full list of sub-processors is available on request.

Reference · Privacy §03, §08

No. The Platform does not make legal decisions. It structures operational work, classifies events, and suggests outputs. Every suggestion is reviewed and approved by qualified human users before it has effect.

Reference · AI Use Policy §01

Yes, within defined boundaries. The Platform exposes controlled connectors for case management, billing, and insurer reporting systems, and supports customer-specified model endpoints for regulated deployments.

Reference · Implementation §02 · §03

Enterprise subscription, sized per matter volume and per user tier, with insurer-level licences available for portfolio deployments. Pricing is contractually bound and reviewed annually.

Reference · Contact team