Insurance Response · Workflow Control
One controlled workflow for every accommodation instruction.
Insurance claims workflow software only earns trust when every step is visible. The GAAS LAW workflow model gives claims teams and accommodation partners a single controlled path — from instruction received to pilot pack produced — with each step observed, recorded and reviewable.
The Workflow Model
Twelve observed steps. One defensible record.
- 01
Instruction received
An accommodation instruction arrives through an agreed channel and is logged into the workflow.
- 02
Case created
A structured case record is created with ownership, timestamps and initial status.
- 03
Claim reference matched
The instruction is tied to the correct claim reference so downstream MI stays reconcilable.
- 04
Documents attached
Required documents are attached to the case file with review state recorded.
- 05
Security status recorded
The security handling status of case material is recorded for governance visibility.
- 06
Urgency assessed
Urgency is classified so that same-day and emergency placements are visibly prioritised.
- 07
Vulnerability flag captured
Any vulnerability consideration is captured as a structured flag — not free-text — for workflow visibility.
- 08
Accommodation actioned
The fulfilment step is actioned by the operational provider and the case status is updated.
- 09
Extension monitored
Any extension is recorded as a controlled event, keeping duration drift visible and reviewable.
- 10
SLA timer observed
Response and progression timers are observed against agreed service expectations.
- 11
MI summary generated
Case activity feeds structured management-information summaries at case and portfolio level.
- 12
Pilot pack produced
Periodic pilot review packs package the operating evidence for insurer-side review.
This workflow supports accommodation coordination and operational governance. It does not replace insurer, loss adjuster or authorised claims-handler decision making.
How does a claims workflow control layer work?
A claims workflow control layer sits alongside operational fulfilment. It receives each accommodation instruction into a structured case record, matches it to the correct claim reference, records document and security status, classifies urgency, captures vulnerability flags, monitors extensions and observes SLA timers. The output is management information and pilot review packs — structured, reviewable operational evidence rather than anecdotal supplier updates.
Data boundary
Jigsaw remains the operational source of truth for live accommodation cases. GAAS LAW is designed as a separate workflow, audit and review layer. Sensitive data, raw payloads, medical or vulnerability free-text and document contents should not be synced or exposed unless expressly approved under the correct data-protection and security controls.
Controlled Pilot
Put a workflow control layer behind your accommodation response.
Whether you are an insurer, loss adjuster, claims team or accommodation partner, GAAS LAW can support a controlled pilot with structured intake, audit trails, SLA observation and privacy-safe management information.
Workflow control · Audit trail · Privacy-safe MI · Human-led review